Business Systems Analyst 2

📁
Technology and Digital
💼
Ohio Farmers Insurance Co
📅
2000008M Requisition #

BUILD YOUR FUTURE, WHILE PROTECTING THEIRS.

 

You will be challenged, rewarded, and valued for your unique experience, background and perspective.  Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do.  At Westfield, building relationships has been a part of our culture since 1848.  In the Surety Department, our vision is to be the premier surety operation providing valuable solutions for our customers. We are professional underwriters engaged in the process of pre-qualifying our customers for the obligations to which they commit. We market our services through professional producers and provide credit to deserving customers while adding value to their organization. We handle claims fairly and provide valuable claim and loss mitigation consulting services to our business partners and customers.

 

Westfield’s IT organization enables the company’s strategic priorities in collaboration with our business partners.  By continually transforming and evolving with the business, we deliver new solutions to meet their needs, using trailblazing technologies and integration with top industry software products.  Through our innovative work, made possible by the stability of our 170+ year history, we are able to provide our agents and customers with insights and solutions to protect them and help them prosper.

 

As a BSA at Westfield, you’ll be right in the middle of the action.   A working knowledge of the IT landscape and the business units you support, will help you effectively communicate with your business partners and IT partners on the business solutions you’ve applied.  Whether it’s the latest IT technology and tools, or the everchanging scene within the insurance industry, a BSA is always eager to learn more, while ready to make connections and share past experiences.

 

Business Systems Analyst 2

Location: Westfield Center, OH

Salary Range: $69,560 – $90,427

 

A Business Systems Analyst 2 (BSA 2) serves as a liaison between the business client and IT in order to develop solutions that meet a business need. A BSA 2 works on solutions that are typically low to medium risk and moderate complexity. Under general supervision, a BSA 2 elicits and maintains business requirements, translates business requirements into system requirements, and manages clarifications between business and technical teams. 

 

The BSA 2 uses standard processes to anticipate, document and mitigate discipline risks, issues and assumptions. The BSA 2 delivers moderate risk/moderate complexity projects and releases with minimal guidance, and contributes to these activities on higher complexity project and releases.  The BSA 2 role is focused on developing the skill set of a BSA 3 including leadership via mentoring and coaching others, increasing analytical knowledge and skills geared towards higher complexity work, applied subject matter expertise, and business case creation skills. As part of leadership development, the BSA 2 may help coach and mentor less experienced BSAs as well as well participate in recruiting/hiring/onboarding and contributing to the team’s work planning and forecasting efforts.

 

Essential Functions (primary functions and/or reasons the job exists in order of importance)

 
  1. Serves as a liaison between the business client and IT in order to develop solutions that meet a business need typically of low to medium risk and moderate complexity.
  2. Facilitates requirements review sessions with IT peers and business partners for the development and/or enhancement of solutions and/or processes.
  3. Maintains and manages requirement content via a variety of means and generates System Development Life Cycle (SDLC) artifacts that may include source-to-destination data mapping, report requirements, legacy system requirements, business requirements, non-functional requirements, etc. 
  4. Ensures requirement discipline artifacts adhere to SDLC and IT Service Management (ITSM) processes and can be effectively leveraged by other SDLC disciplines.
  5. During solution implementations, may provide guidance in the development of user-facing artifacts, defining of supporting procedures and standards, documenting training materials, and/or assisting in training efforts.
  6. Performs or assists with defect or incident root cause analysis in support of mid-level severity incidents and problem management processes.
  7. Performs or assists with other medium size or mid-complexity functions including vendor coordination, planning, project management, release and change management as assigned.  Actively participates in special projects as assigned.
  8. Facilitates the identification and analysis of automation alternatives within solutions.
  9. Assists in the creation of business cases and other related financial planning, impact identification, or value justification.
  10. Develops and maintains skilled level of elicitation and requirements documentation.
  11. Performs or assists with production support as needed.
  12. Participates in the prioritization process with business stakeholders. Also, participates in risk identification efforts and escalation to project managers and leaders.
  13. Communicates a shared understanding of business problems, a complete range of solution options, and the costs and benefits of each to a variety of audiences (e.g. business partners, key stakeholders, IT partners). This includes influencing all audiences on the most advisable solution to pursue and method to deliver it.
  14. Provides business and/or technical subject-matter expertise and support to project teams as needed. Coaches and mentors less experienced team members.
  15. Coordinates small projects or initiatives.
  16. Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.
 

Desired Qualifications/Experience/Certification/Education (in order of importance)

 
  1. Three years of experience in one of the following: a business analysis, systems analysis, and/or complementary software development role with expertise in requirements management processes and tools.
  2. Three years of experience in one or more of the following: analyzing and solving business problems, spotting risks and opportunities for improvement, and/or driving changes that have optimized measurable business results.
  3. Three years of experience utilizing verbal and written communication to convey complex concepts and/or technical data to a variety of audiences (e.g. individual contributors, various levels of leadership, technical and non-technical partners).
  4. Three years of experience delivering technology solutions within the guidelines of one or more documented Software Development Life Cycle (SDLC) methodologies.
  5. Three years of experience working individually and as a member of a team to achieve objectives at a vigorous pace, including capabilities such as:
    • quickly building domain knowledge through a variety of self-directed learning methods
    • consistently organizing, prioritizing, and managing one's own work to meet deadlines
    • handling multiple work streams at the same time
  6. One or more years of experience providing thought leadership in areas of low to medium complexity, e.g. contributing analytical expertise to their work partners, proactively voicing their opinions, appropriately challenging delivery plans, innovating delivery options, etc.
  7. Property & Casualty insurance subject matter expertise is a plus.
  8. Bachelor’s degree or commensurate workplace experience.
  9. Valid driver’s license and a driving record that conforms to company standards.

Physical Requirements (specific to the role)

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

 
  • Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
  • Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail, etc.
  • Ability to respond to emergency service calls at any time outside of normally assigned work hours.
  • Ability to travel as required.
 
 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

 
 

We are an equal opportunity employer/minority/female/disability/protected veteran.

 
 
#LI-AF1

Applications for positions posted on Westfield Careers must be filed on-line through the Westfield Careers portal.  If you are a disabled person who requires a reasonable accommodation to complete an online application, please contact HR Assist by email at hrassist@westfieldgrp.com.


We are an equal opportunity employer/minority/female/disability/protected veteran.

Previous Job Searches

Create/Manage a Profile

When you join our Talent Community, you can choose to be alerted to new career opportunities that are a potential match for you as they become available.

My Profile

My Submissions

When you apply for individual job opportunities, you can keep track of them here.

My Submissions

Similar Listings

Ohio Farmers Insurance Co

Westfield Center, Ohio

📁 Technology and Digital

Requisition #: 200000B6

Ohio Farmers Insurance Co

Westfield Center, Ohio

📁 Technology and Digital

Requisition #: 2000008N

Ohio Farmers Insurance Co

Westfield Center, Ohio

📁 Technology and Digital

Requisition #: 200000AO