Customer Care Center Intern

📁
Customer Service
💼
Ohio Farmers Insurance Co
📅
2000002P Requisition #
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BUILD YOUR FUTURE...WHILE PROTECTING THEIRS.

Westfield, a mid-size property and casualty insurance company is looking for a curious and motivated student to take on some big responsibilities. Located in the quaint and picturesque Village of Westfield Center, Ohio, we are a short drive to the bustling city of Cleveland. Cleveland is the home of the Cleveland Cavaliers, the Cleveland Indians, the Cleveland Browns, Chef Michael Symon, Chef Zack Bruell, the Westside Market, and so much more!

There is nothing quaint about the work done here. The opportunities presented to our interns offer an excellent chance for career development while generating contacts in an exciting industry. Our interns will develop and grow in positions in their chosen academic area. A Westfield internship will allow you to showcase your academic talent and guide you in setting achievable career aspirations.

Our program encourages you to set meaningful goals and objectives for the duration of your internship. You’ll meet with key leaders, have job shadowing opportunities, make presentations, and even evaluate and contribute new ideas. You will receive assignments that impact our business. Your future is bright, promising, and full of endless possibilities.

 

Customer Care Center Intern Job Summary: Summer of 2020

Location: Westfield Center, OH

Hourly Rate: $13 - $15 per hour

 

The Customer Care Center provides customer facing service delivery that aligns with Westfield’s corporate goal to earn the loyalty and trust of our customers.  We support customer advocacy through managing to customer perceptions of Westfield’s ability to deliver on its brandy promise in activities of billing, claims intake, and switchboard.

 

Interns will utilize strong analytical skills to assist the Leadership Team with consolidating and analyzing contact center, billing, and claims data.  They will analyze trends and identify drivers of performance, leveraging tools such as Excel and contact center management software.

  

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Assists business unit with work assigned to them.  This often includes, but is not limited to, project work and coverage of day-to-day activities within the business unit.

2. Actively participates in summer internship program events including Lunch & Learns.

3. Conducts research and/or other work for projects assigned.

4. May be responsible for department administrative and support duties.

5. Develops business acumen through interactions and shadowing with other professionals.

6. Attends business unit meetings as assigned.

7. Creates and delivers presentations.

8. Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.

 

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. Actively pursuing or within 1 year of receiving a secondary education degree with a related field of study.

2. Previous work experience.

3. Proven ability to collaborate and work with a team.

4. Demonstrated solid oral, written and interpersonal skills resulting in the ability to interact with all levels within the organization.

5. Demonstrated organization skills.

6. Demonstrated initiative and ability to work independently. 

7. Valid driver’s license and a driving record that conforms to company standards.

 

Physical Requirements (specific to the role) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to travel as required.

• Depending on assigned department, physical requirements may vary in severity.

 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

 

We are an equal opportunity employer/minority/female/disability/protected veteran.



Applications for positions posted on Westfield Careers must be filed on-line through the Westfield Careers portal.  If you are a disabled person who requires a reasonable accommodation to complete an online application, please contact HR Assist by email at hrassist@westfieldgrp.com.


We are an equal opportunity employer/minority/female/disability/protected veteran.

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Ohio Farmers Insurance Co

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📁 Customer Service

Requisition #: 2000001G