Settings

Flood Service Specialist 1

📁
WSI
💼
Westfield Services, Inc.
📅
180000C1 Requisition #
Apply for Job
Share this Job
Sign Up for Job Alerts
Westfield is a great place to work for many reasons. You could be one of them.
 
Westfield Services Inc. is a specialty insurance agency and services firm headquartered in Columbus, Ohio. We are wholly owned by Westfield Group in Westfield Center, Ohio, although we operate independently of our parent company.
 
You will be challenged. Rewarded. And valued for your unique experience, background and perspective.
 
Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. 
 
Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.

 

Flood Service Specialist 1 Job Summary - LOCATED IN COLUMBUS, OH

 

Provides marketing, sales, and service support for Westfield Flood. Provides information, direction, and advises both internal and external customers on smaller and less complex flood policies and flood insurance program details. Typically, manages flood accounts under 3 buildings and/or $10,000 in annual premium.

 

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Provides marketing, sales, and support services to agents, customers, and employees. Typically, manages flood accounts under 3 buildings and/or $10,000 in annual premium.

2. Responds to agents’ questions via telephone, email, or other communication systems.  Provides information, direction, and advises both internal and external customers on less complex flood policies and flood insurance.

3. Provides clerical support and quotes to internal customers.

4. Troubleshoots technical issues as well as policy issues that arise with agents or customers.

5. Maintains an operating knowledge of specific coverage forms, automation systems, eligibility requirements, legislation changes, and program details/laws.

 

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. Minimum 1 year of experience in insurance, customer service, or related field.

2. Ability to obtain and maintain a valid Property-Casualty Insurance License within 90 days of employment.

3. Experience working in and handling a high call volume and fast-paced environment.

4. Understanding of workflows and procedures from past work experience.

5. Knowledge of Microsoft Windows and Office (Excel, Word) or other transferable software packages.

6. Working knowledge and skills in the areas of business English, spelling, math, reading, and business communications.

7. Experience handling confidential information.

8. Experience maintaining effective work relationships.

9. High School diploma, GED, or commensurate experience.

10. Valid driver’s license and a driving record that conforms to company standards.

 

Physical Requirements (specific to the role) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing, and working on a computer for extended periods of time).

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, headset, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to read and comprehend a standard-type document.

• Ability to travel as required.

 

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

 

Westfield offers a Total Rewards program that focuses on compensation, benefits, and wellness and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.
 
To learn more about Westfield Services and the opportunities available, please visit us at westfieldservices.com.

 

We are an equal opportunity employer/minority/female/disability/protected veteran.

 

#Westfield

If you need assistance applying for a job with the online application process because of a disability, please contact the Human Resources department at HRAssist@Westfieldgrp.com. This assistance is limited to those applicants who need help due to a disability.


We are an equal opportunity employer/minority/female/disability/protected veteran.

Previous Job Searches

My Submissions

Track your opportunities.

My Submissions

Similar Listings

Westfield Services, Inc.

Columbus, Ohio, United States

📁 WSI

Requisition #: 180000BL

Westfield Services, Inc.

Columbus, Ohio, United States

📁 WSI

Requisition #: 180000BJ

Westfield Services, Inc.

Columbus, Ohio, United States

📁 WSI

Requisition #: 1800007W