Regional Property Specialist (Eastern and Central, PA)

Ohio Farmers Insurance Co
20000005 Requisition #
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LOCATION/TERRITORY:  Eastern and Central, PA
SALARY RANGE: $84,225.00-$109,493.00
TRAVEL: At least 30% in assigned territory.


You will be challenged. Rewarded. And valued for your unique experience, background and perspective. 
Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. 

Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.

Regional Property Specialist Job Summary

Works within significant limits and authority on highly complex claim assignments. Determines coverage, investigates, analyzes, negotiates, and settles complex claims with high exposure while delivering quality customer service. Responsible for initial catastrophe claim response and on-site participation anywhere within the company’s operating territory. Possesses highly technical skills and the ability to travel frequently.

Westfield Property Claims resolves first party personal and commercial property claims, including structural damage, business and personal property, and business income losses.

Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Coverage/Investigation/Liability - Determines whether proper coverage exists for the type of complex claim assigned, typically with damages in excess of $250,000. Investigates thoroughly to obtain relevant facts concerning all aspects of the claim, such as coverage, liability, legal climate, potential exposure, and damages, and makes decisions, where appropriate, on claim resolution. Monitors ongoing case development for appropriateness.

2. Storm/Travel - Travels on short notice, regardless of location or duration, to handle large or complex losses. Participates frequently and as a first responder on catastrophe teams as required. May participate as a manager or co-manager of a catastrophe team.

3. Damages - Determines the value of the damage of property through physical inspections, the use of appropriate tools, and other experts/consultants. Obtains all necessary documentation to support claim evaluation. Recognizes claim file exposures and escalates appropriately.

4. Coordination of Resources - Selects, directs and supervises internal and external resources and experts impacting short and long-term claim results. Controls and coordinates the activities of cause and origin experts, engineers, consultants, accountants, attorneys and other experts. May coordinate countrywide handling of large/complex losses and participate in subrogation investigation and recovery activities.

5. Communication - Maintains effective and ongoing communication with claims staff, internal and external business partners, insureds, claimants, agents, attorneys, other insurance companies, claims leadership, vendors/contractors, and public adjusters.

6. Customer Service - Ensures customer service excellence. Responsible for the customer and agent experience associated with assigned claims.

7. Reserving/Reporting - Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Completes appropriate reports so that the current status of the claim is clearly documented.

8. Negotiation/Settlement - Within decision making authority, negotiates timely and appropriate settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Refers claims exceeding authority to appropriate leader with recommendations.

9. File Exposure Analysis - Participates in large/complex exposure file analysis and strategy development via roundtable discussions.

10. Leader Assistance - May substitute for other leader or supervise individual property claim files.

11. Collaboration - Collaborates with internal/external business partners, and large account customers, seeking and/or providing assistance or input when needed to support business strategies.

12. Coaching/Training - Assists claims professionals in the handling of large or complicated property losses. Actively participates in the coaching, development, training and education of claims professionals. Collaborates with property leadership team in the identification of property training needs. May assist in the design, development, and delivery of training to claims professionals.

13. Travel - Travels as often as needed including regular utilization of fleet vehicle in order to cover assigned territory. This may involve traveling on short notice or daily driving duties as assigned regardless of location.

Desired Qualifications/Experience/Certification/Education (in order of importance)

1. 7 or more years of property or industry-related claims handling experience (ex. construction estimator, property training, etc.). Experience negotiating claims and handling conflict.

2. Technical expertise and experience handling complex property claims typically in excess of $250,000.

3. Ability to frequently travel on short notice.

4. Experience using Xactimate or other property estimating software.

5. Experience using a claims management system e.g. Guidewire or diary management system to accurately document file activities.

6. Excellent written, verbal, and interpersonal communication skills with the ability to interact with all levels of the company.

7. Ability to analyze and interpret insurance policies and other contracts. Thorough understanding of applicable statutes, regulations and case law.

8. Experience with Microsoft Windows, Outlook, and Excel or transferable software packages.

9. Holds and maintains appropriate adjuster licensing and certification(s) in assigned territories and will obtain additional licensing based upon business needs.

10. Valid driver’s license and a driving record that conforms to company standards.

11. Industry recognized designation such as CPCU, SCLA, AIC, etc.

12. Bachelor’s Degree or commensurate experience.

Physical Requirements (specific to the role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).

* Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail etc.

* Ability to travel as required.

* Ability to operate an automobile within the parameters of the driving policy.

* Ability to drive for extended periods of time, under a variety of conditions, including night driving.

* Ability to physically inspect damaged property and/or loss locations, including the following: ascend/descend a 24' ladder, carry 60 lbs. (ex. ladder weight), traverse a sloped roof surface, walk, kneel, crawl, navigate rough terrain and inspect property in low light circumstances.

* Ability to travel on short notice to handle catastrophe losses for a minimum of 2 weeks per year. Participates as a first responder on catastrophe teams if necessary. May participate as a manager or co-manager of a catastrophe team.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

To learn more about Westfield and the opportunities available, please visit us at

We are an equal opportunity employer/minority/female/disability/protected veteran.

Applications for positions posted on Westfield Careers must be filed on-line through the Westfield Careers portal.  If you are a disabled person who requires a reasonable accommodation to complete an online application, please contact HR Assist by email at

We are an equal opportunity employer/minority/female/disability/protected veteran.

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