Shift Coordinator - Club - Full Time

Ohio Farmers Insurance Co
1900001G Requisition #
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We’re an insurance company. With two golf courses. A conference center. And an inn. And we’re looking for smart, prompt and courteous team players who are interested in part time or seasonal employment. Join a team where you can learn new things and meet interesting people. It’s an exciting place to work with great benefits!  Westfield Insurance has been around since 1848 and has a long-standing reputation for helping customers and the communities we serve. To learn more about Westfield and the opportunities available, please visit us at


Shift Coordinator Job Summary

  • Annual Salary:  $32,578 - $37,464 - $42,351

Shift Coordinator oversees day to day operational activities at one of the following locations they are assigned to: Club, Blair Center, Westfield Inn, and Corporate Dining (Westfield Market, Corporate vending, and 1881 Café).  They are responsible to schedule, supervise and train assigned staff and perform line/floor duty work as necessary in the development of products and/or delivery of services consistent with predetermined quality standards. 


Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Oversees day to day operational activities for assigned area.

2. Provides daily  oversight of line employees in area of responsibility which may include: Servers, Bartenders, (Event) Attendants, Housekeepers, Food Service Workers, Golf Attendants, Grounds staff, Cashiers, Receptionists, etc.

3. Assist in employee selection and serve as the primary trainer of line and seasonal employees in their area of responsibility. Oversees daily implementation and follow-up for training.

4. Ensures employee adherence to department Universal Standards and standard operating procedures in their areas of responsibility. 

5. Works as line employee when volume of business requires.  Shift coordinators may act as server, bartender, on course hospitality attendant, (event) attendant, housekeeper, receptionist, etc.

6. Provides immediate attention to all members and guests in accordance to the Westfield Hospitality Operations Department Universal Standards.

7.  Maintains cost control procedures to assist in maintaining budget guidelines and assist inventory management.

8. Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.

9. Participates in and successfully completes Westfield’s Shift Coordinator Certification Program, intended to develop core skills necessary in a leadership role.

10. Monitors safety conditions and employee and guest adherence to the safety procedures and guidelines.

11. Creates an environment within areas of responsibility that fosters and promotes collaboration with other areas within the Hospitality Operations Department.

12. Ensures proper organization, cleanliness and sanitation of all facilities and environments. Reports all information regarding room and or facility issues to leadership in a timely manner.

13. Directs activities as needed in the absence of the  Unit Leader, Assistant Unit Leader, or Supervisor

14. May travel between Westfield on-campus facilities as needed.


Desired Qualifications/Experience/Certification/Education (in order of importance)

1. Minimum of two years’ experience working in hospitality or related field.

2. Demonstrated strong administrative, organizational, and interpersonal skills.

3. Proven ability to collaborate effectively within a team environment.

4. Proven ability to work in a fast paced environment.

5. Valid driver’s license and a driving record that conforms to company standards.

6. High school diploma or GED.


Physical Requirements (specific to the role) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work with frequent variations in temperature, hot and cold both indoors and outside for 40+ hours per week.

• Ability to remain on feet; standing and walking for an 8 hour work day.

• Ability to lift and carry 40lbs.

• Ability to bend and reach.

• Ability to operate various tools and equipment related to the hospitality industry such as cooking equipment and utensils, point of sale registers, wine openers etc.

• Ability to travel as required.

• Ability to operate an automobile within the parameters of the driving policy.


This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.


We are an equal opportunity employer/minority/female/disability/protected veteran.



If you need assistance applying for a job with the online application process because of a disability, please contact the Human Resources department at This assistance is limited to those applicants who need help due to a disability.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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