Technology and Digital
Ohio Farmers Insurance Co
200000AN Requisition #


You will be challenged, rewarded, and valued for your unique experience, background and perspective.  Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer’s future is at the heart of what we do.  At Westfield, building relationships has been a part of our culture since 1848. 

Westfield’s IT organization enables the company’s strategic priorities in collaboration with our business partners.  By continually transforming and evolving with the business, we deliver new solutions to meet their needs, using trailblazing technologies and integration with top industry software products.  Through our innovative work, made possible by the stability of our 170+ year history, we are able to provide our agents and customers with insights and solutions to protect them and help them prosper.

System Administrator 3 Job Summary

Salary:  $88,056 - $114,472

Location:  Westfield Center, OH or remote work location around the United States


The System Administrator 3, working under minimal supervision, serves as the hands-on technical resource responsible for the support, maintenance, administration and process improvement of the application for which they are responsible, which includes both Windows and Linux platforms. Implements changes, resolves incidents and satisfies service requests for systems and services they manage. Responsible for software recommendations; architecting, designing, planning and installing systems in support of team initiatives and enterprise projects.  Maintains asset strategy and currency plans for multiple key systems. 


Essential Functions (primary functions and/or reasons the job exists in order of importance)

1. Serves as the hands-on technical resource responsible for the support, maintenance, administration and process improvement of the application for which they are responsible, which includes both Windows and Linux platforms.

2. Designs, installs, configures, maintains and performs systems integration testing of application(s), and related utilities under minimal supervision.

3. Installs, configures, administers and supports applications per the requirements of the business and project teams in both Windows and Linux environments.

4. Researches, evaluates and recommends management software solutions to meet Business, Project and operational needs with consideration for financial impacts to the organization.

5. Architects, designs and implements processes and procedures to backup and restore data and systems to meet operational, business continuity and disaster recovery requirements.

6. Provides Application administration as necessary to meet SLAs as agreed to by the Business under minimal supervision.

7. Proactively monitors system capacity and performance to meet availability SLA, decrease incidents and plan system currency and capacity lifecycle.

8. Provides 2nd and 3rd level technology support by way of Customer Service Tickets and meets the indicated SLA.  Serves as subject matter expert (SME) for various Windows and/or Linux technologies and resolves ITSM Problem tickets.

9. Implements system and data security, including controls and logging to comply with the requirements specified in the Westfield Information Security Policies.

10. Manages and determines system currency lifecycle and updates Asset Plans as required by management.  This includes planning tactical and strategic software upgrades and patching of systems as well as forecasting and planning for capacity demand.

11. Builds and maintains relationships with vendors, as necessary, to obtain the best pricing and support.

12. Identifies and implements process improvement and optimization opportunities and automation.

13. Serves as SME, coach and mentor to teammates and to other teams.  Also serves in a project management capacity supervising technical implementations performed by others.

14. Works on multiple projects as needed; role may be a team member, leader or SME.

15. Helps develop/revise/document appropriate standards, policies, and procedures relating to the management, security, maintenance, recovery and utilization of the services provided by IT. Evaluates and recommends changes to improve service levels.

16. Promotes adherence to standardized IT processes, strategic guiding principles, and architectural standards.

17. Actively shares knowledge with other IT members and improves the processes and tools used by IT.

18. Provides after normal business hours (8am-5pm) support as needed.

19. Travels occasionally in order to participate in special assignments, training, and/or travel between office locations.


Desired Qualifications/Experience/Certification/Education (in order of importance)

1. 7+ years of experience managing Windows and/or Linux Servers, Enterprise Applications, or related systems administrator experience.

2. Highly Skilled in Data Communications concepts and Protocols, IP addressing, remote connectivity and firewalls.

3. Ability to drive, lead and manage projects of high complexity.

4. Highly Skilled in systems management and automation using appropriate scripting languages.

5. Experienced in creating, maintaining and testing Business Continuity and Disaster Recovery plans.

6. Knowledge of systems development, configuration management, and database concepts.

7. Demonstrated strong problem solving skills.

8. Proven desire for continuous learning.

9. Demonstrated organization and planning skills including the ability to prioritize work.

10. Excellent oral, written and interpersonal communication skills.

11. Skilled in the use of MS Office (Word, Excel, PowerPoint, Outlook).

12. Bachelor’s Degree in Computer Science, Information Systems, or related field or technical certifications or equivalent work experience.

13. Valid driver’s license and a driving record that conforms to company standards.


Physical Requirements (specific to the role) 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).

• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as:  telephone, computer, web, voice, teleconferencing, e-mail, etc.

• Ability to perform work outside of normal 8am – 5pm business hours as needed.

• Ability to stand, reach, bend, stoop, kneel, and crouch to install and relocate computer equipment, cabling, and peripherals.

• Ability to lift a minimum of 50 lbs. at any one time.

• Ability to travel as required.


This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

We are an equal opportunity employer/minority/female/disability/protected veteran.


Applications for positions posted on Westfield Careers must be filed on-line through the Westfield Careers portal.  If you are a disabled person who requires a reasonable accommodation to complete an online application, please contact HR Assist by email at hrassist@westfieldgrp.com.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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